Profile Update

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This topic contains 8 replies, has 4 voices, and was last updated by  adminguy 6 months ago.

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  • #6030

    mayjovey
    Participant
    Filtered Thoughts Points: 2600

    Happy weekend Everyone.

    it’s been beautiful all the while…

    Well done members of the Admin as well as other participants.

    Mine is an observation and as well a suggestion.

    I noticed the profile has a space for picture and ever I joined I’ve been trying to upload my photo to no avail.

    There’s a participant whose photo is on his profile and it’s so cool.

    I don’t know if there’s anything I’m not getting right…
    Or my device doesn’t have that feature…

    Help my curiosity please.

    Thanks in advance.

    Thoughtful Comments: 0.
  • #6083

    adminguy
    Keymaster
    Filtered Thoughts Points: 10

    @mayjovey,

    First of all, sorry for the inconvenience you’ve experienced in updating your profile picture.

    We’ve looked into this, and here is how you can do a picture update:

    Ensure that on your computer, you have the image that you want to use as a profile picture;

    Use this link to navigate to your Profile page:

     

    Once you get to your Profile page, click on the ‘Alternative Profile’ link to go to your Alternative Profile page:

     

     

    From your Alternative Profile page, click on the ‘camera’ icon to bring up an ‘Upload Avatar’ dialog:

     

    Click on the ‘Upload Avatar’ button in the dialog to select your profile picture on your computer and upload it:

     

    Thoughtful Comments: 0.
  • #6085

    mayjovey
    Participant
    Filtered Thoughts Points: 2600

    Thank you very much.
    I’ll try it Whenever I’m on a computer.
    For now I’m using my phone.

    Thanks.

    Thoughtful Comments: 0.
  • #6682

    Samson
    Participant
    Filtered Thoughts Points: 4730

    I’ve tried those very steps more than once now but it keeps refreshing the same page anytime I click on the camera icon.
    Is it possible I can’t do it with my Android phone and its only on computer?

    Thoughtful Comments: 0.
  • #6711

    adminguy
    Keymaster
    Filtered Thoughts Points: 10

    Hello @samson,

    I have been able to get the ‘Upload Avatar’ dialog to show on my mobile phone, but it may depend on the make / model of the phone.

    However, I confirm that it definitely works on a computer/laptop, so you may wish to try this on either of those devices when you can.

    Thoughtful Comments: 0.
  • #8826

    adminguy
    Keymaster
    Filtered Thoughts Points: 10

    @samson, @mayjovey, have you had any issues in updating your profiles? Please let me know.

    Thoughtful Comments: 0.
  • #10034

    Samson
    Participant
    Filtered Thoughts Points: 4730

    The issue still persist, Sir.
    And based on observation, no one else have also been able to upload a profile picture.

    My desperation keeps attempting the process on a regular but once it gets to the step 3 (according to your comment), any further clicks just keeps refreshing the same page.
    I.e. doesn’t load to “selecting avatar” page.

    Thoughtful Comments: 0.
    • #10049

      adminguy
      Keymaster
      Filtered Thoughts Points: 10

      Hello @samson,

      I tested this out using an Android phone and Opera Mini, and I was able to update my avatar.

      Can you help me narrow the source of the issue by doing the following:

      – Seeing if you can do this using another browser on your phone (e.g. UC Browser, Chrome);

      – Seeing if you can change your avatar using another phone altogether;

      – Seeing if you can change your avatar using a laptop.

      I wonder if you have disabled the popup setting on your phone browser, and this might be causing the issue.

      Thoughtful Comments: 0.
  • #10047

    chibaby
    Participant
    Filtered Thoughts Points: 610

    Thanks for the information admin,I tried as much as possible but I wasn’t able to upload it,may be my phone doesn’t have the feature

    Thoughtful Comments: 0.

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